Klik & Pay helps you to buy online with serenity


Our mediation service to help you in dispute management

Your e-merchant has chosen the Klik&Pay payment gateway to manage payments by credit card. Using Klik&Pay means that you always have a point of contact so you can find answers to your questions. Our teams are ready to help you resolve your disputes and provide you with all types of useful information about your payments made through us.
When you make a purchase on an e-commerce site affiliated to Klik&Pay, you can activate a Klik&Pay account. This account lists all of your transactions on the platform.

"Query transaction" is used to contact us or your e-merchant. Simply enter your question on the form provided and choose the recipient. Klik&Pay will strive to respond within 48 hours and we ask our merchants to reply within 4 days. If the merchant fails to reply within that period, we undertake to contact them to get an answer to you as soon as possible until the dispute is resolved.

This account is completely free, there is no commitment on your part to any minimum period and you can ask us to delete it at any time.